RETURN POLICY / REFUND POLICY
Returns and Refunds
Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered to your location, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are clothing, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
PLEASE DO NOT send your purchase back to the manufacturer address listed on the package. PLEASE SEND TO US BuzzMere at the following address: 39506 N Daisy Mountain Dr, Suite 122-259, Anthem AZ 85086, United States
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 5 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@buzzmere.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item because you purchased the incorrect color or incorrect size or incorrect version of the item listing, send us an email at support@buzzmere.com and send your item to: 39506 N Daisy Mountain Dr, Suite 122-259, Anthem AZ 85086, United States. You will be responsible for paying for your own shipping costs for returning your item since you as the customer ordered the incorrect one. Shipping costs are non-refundable.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 39506 N Daisy Mountain Dr, Suite 122-259, Anthem AZ 85086, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds due to Delivery Problems:
Incorrect Delivery Address:
We highly recommend that you double check that you have entered the correct address at checkout, and check your emailed order confirmation that is sent after your order is placed for good measure. We do not hold responsibility for orders that are sent to incorrect or old addresses, we recommend that you take the time to verify your shipping information to arrange proper delivery. Your billing and shipping address information will always be displayed during checkout on our website, we ask that you patiently take a moment to view both addresses and ensure that they are current and correct to avoid any shipping delays, lost package or unfortunate circumstance. If an order has been delivered to an incorrect or old address, please notify the carrier immediately so they can try to contact the shipper to recover the package. Unfortunately, we cannot guarantee package recovery as often times, such orders are taken by other people and cannot be recovered, and we will not be able to issue any sort of refund for any such lost shipments pertaining to an incorrect or old address. A re-shipment of such orders will be at the full cost of replacement items and shipping to the original buyer, Buzzmere will not be responsible for any of these charges.
If a package is marked for "Return To Sender" by the carrier because the order contained the incorrect address, we are unable to issue any full or partial refund to you as the buyer. (The only exception is when the return product gets sent back to our Arizona Warehouse and at that time we can issue you a partial refund just for the cost of them item, minus shipping charges. You as the buyer will have the option of paying for new transportation/shipping charges to resend the package out to you or the option of a partial refund. If you decline to pay for the reshipment transit cost due to a problem with the initial non-delivery due to an incorrect address, then your order will be refunded. The refund will not contain the initial shipping charges as shipping is non-refundable once transit has been fulfilled.) If the package marked for "Return to Sender" did not come from our Arizona warehouse facility, the package will not get sent back to our facility therefore you will not be eligible for any partial or full refund.
Delivery Delay:
All of our packages (with the exception of some furniture) are shipped without signature required upon delivery. If you received a notice that the package was not delivered due to needing a signature, this is as a result of the carrier. It is the delivery drivers responsibility to determine if a package can be left without a signature upon reaching its destination. If you anticipate not being at home and expect that your driver might request a signature for delivery, please send us an email to put "No signature required" on the parcel. We will write a note on the parcel for the driver to see (this does not guarantee that the driver will leave the package, but it may increase the odds). We advise that this method is only recommended if there is minimal risk of the parcel being stolen - if you have previously had issues with lost or stolen packages, this is NOT a recommended option.
In the event that a delivery driver leaves a note regarding needing a signature or needing special delivery options, it is your responsibility to contact the carrier to make arrangements for re-delivery or pickup of the package. BuzzMere is not responsible for failed delivery attempts during the times you are not home, and should the parcel be marked for "Return To Sender" by the carrier, we are unable to issue any full or partial refund to you as the buyer. (The only exception is when the return product gets sent back to our Arizona Warehouse and at that time we can issue you a partial refund just for the cost of them item, minus shipping charges. You as the buyer will have the option of paying for new transportation/shipping charges to resend the package out to you or the option of a partial refund. If you decline to pay for the reshipment transit cost due to a problem with the initial non-delivery due to an incorrect address, then your order will be refunded. The refund will not contain the initial shipping charges as shipping is non-refundable once transit has been fulfilled.) If the package marked for "Return to Sender" did not come from our Arizona warehouse facility, the package will not get sent back to our facility therefore you will not be eligible for any partial or full refund.